Welcome to brickly!
Brickly Logo - Brand new & Second hand Lego sets + Accessories
Welcome to brickly!
Brickly Logo - Brand new & Second hand Lego sets + Accessories

FAQs

Can't find the answer you're looking for? We've shared some of our most frequently asked questions to help you out! 

General

Are you a New Zealand company?

Yes! We're 100% New Zealand owned and operated, based in Cambridge. 

Do you have a physical store?

No, sorry, not at this stage. This is something we may look at in the future.

Are your products listed anywhere else for sale?

No, not at this stage.

Payment

What payment methods do you accept?

We accept Visa and Mastercard via Stripe along with Afterpay. Shortly we will also be offering Oxipay.
Bank transfer can be arranged upon special request.

How do I redeem a coupon code?

You'll be prompted during checkout to enter a coupon code if you have one. Once applied, you will see the discount take effect. If you have any problems with it not working, please get in touch via our contact page.

Why isn't my coupon code working?

There could be a number of reasons for a faulty coupon code. Send us a message through the contact page and we'll get it sorted asap.

Delivery

What are your shipping options?

We use CourierPost as our courier to ship around New Zealand. We have found them to be quick and reliable. We also offer pick-up in Cambridge (NZ) by prior arrangement only.

What are the shipping costs?

We have 3 parcel sizes (Small, Medium & Large). Each have a flat rate for Urban and another for Rural. 

Small: $5.00 Urban / $9.00 Rural
Medium: $8.00 Urban / $12.00 Rural
Large: $10.00 Urban / $14.00 Rural

For more information about our parcel sizes and ordering multiple items, please visit our Shipping page.

Do you have a Click & Collect service?

Yes, for those in the Cambridge (NZ) area, you can contact us prior to making an order to organise a pick-up. We'll give you a single-use coupon code that will give you 'free shipping' during checkout and arrange a time for collection.

Can I track my order?

Yes! All CourierPost parcels have a tracking code. We'll send this to you as soon as your purchase has been packaged for the courier to pick-up.

Where do you ship from?

We ship from Cambridge (NZ). All of our stock, excluding clothing, is here, ready to be shipped. 

Clothing: Our clothing is printed to order so it can be customised if necessary and we don't have unwanted stock sitting around. We source our clothing from multiple places, including overseas suppliers, hence the delayed shipping time.

Do you ship internationally?

Yes, by special request. We'll be looking at shipping to Australia in the future, but for now, if you wish to purchase from outside of New Zealand, please contact us before placing an order.

Orders

How long will my order take to get to me?

Complete your order before 2pm, Monday - Friday, and we'll get it on the courier the same day. Once CourierPost have your parcel, we expect it to take 1-3 days to reach you.
During peal times of the year, like Christmas, CourierPost can become very busy. Please allow an extra few days for delivery during these times.

Can I cancel / change my order?

Yes. If you can contact us as quickly as possible, before we have packaged and dispatched your order then we are happy to make any changes or process a refund.

How can I track my order?

We'll supply you with a tracking code once your parcel is packed and ready for CourierPost to pick-up. Then you'll need to head to the CourierPost website, enter your tracking code and they will update you with your parcel location and status.

What can cause my order to be delayed?

During busy times of the year like Christmas, we can experience delays with courier deliveries. Please allow an extra few days for delivery during these times.

Refunds & Exchanges

Do you accept returns or exchanges?

Yes. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For more information and to request a refund, visit our Returns page.

What is your returns policy?

Our full returns police can be found here.

How do I return unwanted items?

To complete your return, we require you to read through our Returns policy and complete our Request a Refund form at the bottom of the Returns page.

I've returned my order, will you refund the shipping cost?

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

For our full Returns policy, visit our Returns page.

Product & Stock

Are you an official Lego seller?

No, we source all our products from local New Zealand based retailers and some international sellers.

Where do you get your items from?

We source our products from both New Zealand based retailers and international sellers.

Do you sell second-hand Lego?

Yes we do! We specialise in restoring pre-owned Lego sets to give them a second-chance with another excited family. We clean and sort the pieces into sets, replace any broken or damaged bricks and stickers before sealing them in paper bags. 

The item I want it out of stock, do you accept back orders or product requests?

Yes. We're happy to take your request and try our best to source the item you're looking for. Send us a message via our Contact page and we'll be in touch.

There are Lego bricks / stickers missing from my set. What should I do?

If you purchased a factory sealed Lego set from us, please register the missing pieces directly with Lego.com and they will send them to you.

If you purchased a pre-owned, restored set, please get in contact with us and we'll arrange the replacement pieces for you.

How do I care for the clothing I've purchased?

  • Machine wash cold, inside-out, gentle cycle with mild detergent and similar colours. Use non-chlorine bleach, only when necessary. No fabric softeners.
  • Tumble dry low, or hang-dry for longest life.
  • Cool iron inside-out if necessary. Do not iron decoration.
  • Do not dry clean.

Account

Do I need to setup an account with Brickly?

No, but we recommended it. Having an account means you keep a record of all past orders, tracking information and everything you'll need if you want to return anything.

How do I create an account?

Visit the My Account page in the main menu of our website. Complete the fields under the heading Register and you're all done.

How do I change and check my account details?

You can check and update your details by logging into your My Account page.

I've forgotten my password, how do I reset it?

When you visit the My Account to log into your account you will find a link under the Log in button that says "Lost your password?". Click on this and follow the prompts. It will help you to re-set your password. 

If you get stuck for any reason, please get in contact and we'll sort it for you.
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About Brickly
Brickly specialise in brand new & second-hand LEGO sets. We wash, check & complete pre-owned LEGO sets, giving them new life for new owners. We also offer brand new sets from older themes as well as the latest releases.
© 2020 Brickly, a subsidy of Codetrix Limited (NZBN 9429033580609)
All prices listed in NZD.  Secure Payments with
LEGO® is a trademark of the LEGO Group of companies. Brickly is not an official LEGO supplier and sources products via sellers both local (private & retailers) and international. We endeavour to ensure that the product information on this website is accurate and up to date, however we do not accept any liability for its accuracy.
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