Welcome to brickly!
Brickly Logo - Brand new & Second hand Lego sets + Accessories
Welcome to brickly!
Brickly Logo - Brand new & Second hand Lego sets + Accessories

Returns

Our policy lasts 14 days. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require you to complete our Request a Refund form below.
Please do not send your purchase back before we respond to your request.

Refunds

Once your refund request is received, we will send you an email to notify you of the status of your refund. If you are approved, you can then send the product back to us. When the product has been returned, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. 

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot.

Exchanges

We only replace Clothing & Accessory items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@brickly.co.nz and we'll advise you where to send your item.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Request a Refund

  • Attach a photo to show evidence of what you have described above (optional)
    Accepted file types: jpg, gif, png, pdf.
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About Brickly
Brickly specialise in brand new & second-hand LEGO sets. We wash, check & complete pre-owned LEGO sets, giving them new life for new owners. We also offer brand new sets from older themes as well as the latest releases.
© 2020 Brickly, a subsidy of Codetrix Limited (NZBN 9429033580609)
All prices listed in NZD.  Secure Payments with
LEGO® is a trademark of the LEGO Group of companies. Brickly is not an official LEGO supplier and sources products via sellers both local (private & retailers) and international. We endeavour to ensure that the product information on this website is accurate and up to date, however we do not accept any liability for its accuracy.
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